Ask Us

COVID-19 Update - During the physical closure of UBC Library branches, remote services are available. Please see the UBCV and UBCO Library Services Updates pages for more information.

Our staff are working to support you! Instructional sessions and consultations are available remotely.

Email a librarian

Fill out the reference assistance form and receive a response via email.

Get personalized help

Contact one of our subject librarians, subject librarians, who can provide specialized help with your research.

Please note that not all locations are open at this time.

Call a librarian

Call the reference desk at any one of our library locations during normal hours of operation.

Visit a branch

Visit a branch during normal hours of operation, or view branch websites to access branch-specific information.

Need help now?

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AskAway: Chat with a Librarian

To contact a specific department or person, visit our Contact Us Page.

Standard AskAway hours (Pacific Time):

Monday - Thursday 9am - 9pm
Friday 9am - 5pm
Saturday 11am - 5pm
Sunday 10am - 9pm

AskAway is closed on holidays.